Hasbro Customer Service Part 2: Couptopia

I got mail!

I got mail!

And then the day finally came when I got an envelope in the mail (the kind the mailman delivers). It was from Hasbro and inside… a letter from Customer Service and a coupon attached. (My inner monologue in blue):

“Dear Mr. Daniel Larson,

Call me Dan. My FATHER is Mr. Daniel Larson

Thank you for contacting Hasbro, Inc. We do appreciate that you have taken the time to share your experience and observations with us.

I literally had nothing else going on that day.

Hasbro, Inc.’s number one concern is to make quality toys that are fun, safe and rewarding for all children. And adults. I suppose that’s implied. Continue… That’s why we maintain extensive testing procedures during the development, production, assembly and packaging of all out toys.

I do not believe you. If that was a real thing I would be working in the Hasbro action figure testing department. My resume more than qualifies me.

Please be assured that we have shared your comments with those who work closest with that aspect of our operation. And, since customer satisfaction is our goal, we are enclosing a coupon to use towards your next Hasbro purchase.

Again, thank you for contacting us.

Michael Affonso
Hasbro Customer Care Lead Representative

I don’t know what all those numbers are, but I assume it means that “Michael” is a computer in an office somewhere that autogenerates responses to concerns like mine. The important part is that Michael DID include a coupon for $10 that I was more than happy to spend on…



All things considered I would have to admit that my experience with Hasbro Customer Service was a very positive one. Despite the amount of time between these blog posts, it was only about a week between the online chat I had with Custom Service and the day the $10 coupon arrived. Of course, at the time, I couldn’t find another S.T.I.K.E. suit Captain America, so I settled for the above pictured Marvel NOW Captain America costume figure (this is the suit he is currently wearing in the comics). Had I waited until NOW… well there’s plenty of correctly footed (feeted?) S.T.R.I.K.E. suit Cap’s out there.

Oh well, I have my figure and we’ll always have this story (and another Captain America!).

Captain all of the Americas.

Captain all of the Americas.